YOUFIT APP SUPPORT

Please choose a support option from the list below

Please allow 1 business day for response time, except where noted.

IT HELPDESK

Direct TV/Tv Audio

TV Related Requests/Issues

Tablets

Issues with Tablet

CCTV Camera

CCTV Camera Issues

Single Sign On/Youfit Identity Issue

Issues with access to your email or any other app thats a part of Youfit Identity

Computer Maintenance

Computer Maintenance, Computer Password Resets, or Windows/Software Updates. If at a club call ABC Tech Support (877-222-5767).

Computer Requisition or Hardware

Computer Hardware Issues

Internet/Network/Wifi Issues

Internet, Network, or WiFi Issues

Printer Issues

Telephone Issues

Telephone Issues: If the internet is also out just submit an Internet Issues ticket.

Other It Issues

Clubcom/Music

Clubcom/Music Issues

Paycom-login/navigation

You will be redirected to Paycom-login/navigation, where you will need enter a ticket using the 'Ask Here' widget.

Login/SSO

Issues with Login/SSO.

Data Track Login

You will be redirected Data Track Login, where you will need enter a ticket using the 'Ask Here' widget.

BI Reporting

Issues with BI Reporting

ABC Direct Support Phone Number is (833)-311-0855 and their timings are 6AM-6PM CST

YOUFIT - SALESFORCE

Technical Support

Need help with something not related to the DGR? Select this to request assistance.

DGR

Need help with anything related to the DGR, that is not Buddy Referrals or Verification Codes? Select this option for assistance.

YOUFIT - HUBSPOT

Technical Support

Need help with something not related to the DGR? Select this to request assistance.

DGR

Need help with anything related to the DGR, that is not Buddy Referrals or Verification Codes? Select this option for assistance.

APPS SUPPORT

Service Request

Issues with SSO, any applications or Login.

App Suggestion

App Suggestion request and report a problem

MARKETING

Events

Get assistance for Event problems and questions.

Marketing Support Requests

Invoice requests for Marketing support.

Hours Updates

Updates or Requests for Hours.

Website Updates

Updates or Requests for Website.

Marketing intake forms

Request for Marketing Service.

MOBILE APP, EATLOVE

Mobile App

Submit a request or report a problem.

EatLove

Healthy Eating Habits Made Incredibly Simple.

TEAM SUPPORT AND SOLUTIONS

Paycom-PAFs/Performance Discussion Forms

You will be redirected to Paycom-PAFs/Performance Discussion Forms, where you will need enter a ticket using the 'Ask Here' widget.

Paycom-Time & Attendance

You will be redirected toPaycom-Time & Attendance, where you will need enter a ticket using the 'Ask Here' widget.

ABC DESKTOP SUPPORT

Password Reset

Reset Password in ABC Desktop Support

Other ABC Requests

DT Agreement Queue

DT Agreement Queue in ABC Desktop Support

ABC Direct Support Phone Number is (833)-311-0855 and their timings are 6AM-6PM CST

OPERATIONS

General

Issues with Policy/Procedures (including uniform), Monthly Targets, Hours of Operation (Holiday, Not reporting properly on website/online) and Approved Brand Signage

Membership

Issues with Current Promotions, Procedures in DT for promotional offers, Membership plans not working properly and Secondary Memberships (SS, Active Renew, ASH, Gympass)

Amenities

Issues with Massage Beds, Cinema, Scanners (cinema), GX speakers/stereos/ microphones and Video wall (7788, 7794)

Vendors

Issues with Staples, Lightbulb recycling, Retail Orders (Towels, T's, Gear), Muscle Foods , Trash/Recycle and Veritiv: Dispensors, replacing/ returning items, vacuums

ABC Financial

Issues with logins/access, Inventory/SKU's and Reports (Report Access)

Pickleball

Pickleball Court Requests/Equipment Issues

Club Alarms

Issues with Update codes, Service Calls and Licensing

Gmail

Issues related with Gmail.

Small In Club Repairs

Minor repairs in club such as hand held vac, tool replacements, AED supplies, etc.

Kiosk/DGR/Plaid

All PLAID Support Requests must include Prospect First and Last Name and Email Address

New Kiosk

Issues with New Kiosk.

YOUFIT APP SUPPORT

OPERATIONS

IT HELPDESK

TEAM SUPPORT AND SOLUTIONS

ABC SUPPORT

APPS SUPPORT

MOBILE APP

EATLOVE

MARKETING

Kiosk/DGR/Plaid

HUBSPOT

YOUFIT APP SUPPORT

IT HELPDESK

Direct TV/Tv Audio

Tablets

CCTV Camera

Single Sign On/Youfit Identity Issue

Computer Maintenance

Computer Requisition or Hardware

Internet/Network/Wifi Issues

Printer Issues

Telephone Issues

Other It Issues

Clubcom/Music

Paycom-login/navigation

Login/SSO

Data Track Login

BI Reporting

ABC Direct Support Phone Number is (833)-311-0855 and their timings are 6AM-6PM CST

YOUFIT - SALESFORCE

Technical Support

DGR

YOUFIT - HUBSPOT

Technical Support

DGR

APPS SUPPORT

Service Request

App Suggestion

MARKETING

Events

Marketing Support Requests

Hours Updates

Website Updates

Marketing intake forms

MOBILE APP, EATLOVE

Mobile App

EatLove

TEAM SUPPORT AND SOLUTIONS

Paycom-PAFs/Performance Discussion Forms

Paycom-Time & Attendance

ABC DESKTOP SUPPORT

Password Reset

Other ABC Requests

DT Agreement Queue

ABC Direct Support Phone Number is (833)-311-0855 and their timings are 6AM-6PM CST

OPERATIONS

General

Membership

Amenities

Vendors

ABC Financial

Pickleball

Club Alarms

Gmail

Small In Club Repairs

Kiosk/DGR/Plaid

All PLAID Support Requests must include Prospect First and Last Name and Email Address

New Kiosk